888.com bonus problem: funds unjustifiably confiscated

888.com bonus problem: funds unjustifiably confiscated

Supro Casino is one of the many clones of online gambling behemoth 888.com.

The Cassava locked my account after ungrounded accusation of bonus abuse thread at Casinomeister documents the experience of a new player at Supro Casino:


The player received the default £200 sign up bonus, of which remained just £12 after completing the wagering requirements, leaving a balance reduced from £400 to £212, and a win, from the original £200 deposit, of that £12.

Still, better a win than a loss.

However, upon attempting to withdraw the full rightfully-owed sum, Supro Casino claimed "bonus abuse" and revoked the bonus, leaving the account with the £12 remainder; they then closed and locked the account, denying the player the option of withdrawing even those few remaining funds.

To add insult to injury there was an exhorbitant credit card charge, as the casino collected the deposit in US dollars rather than card's base currency of GBP pounds sterling.

And that, it seems, was that, as far as the casino was concerned.


Parent company 888.com is one of the founder members of eCOGRA, and is, logically enough, one of their approved sites. As such, the player can make a complaint by filling out the dispute form, having first checked the policies and procedures for assistance


Additionally, 888 is located in Gibraltar and regulated by the Gibraltar Regulatory Authority. Assuming no satisfaction from eCOGRA, the player can file a complaint via the complaint resolution form - again having read the complaint resolution procedure.


It may also not be entirely out of the question to raise the issue at the 888.com forum. Of course, I have no idea whether they allow complaint posts to stand, or anything else that puts the company in a bad light.


Either way, there are several avenues open for complaint.


888.com is, for some reason, on the Casinomeister no help possible list. This is bizarre, as the organisation is very high-profile and attends all the industry events and, as such, industry "watchdog" Bryan Bailey should have every opportunity to network with them.

Still, no can do on that front.


It will be interesting to see how either or both eCOGRA and the GRA handle this issue.

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